Total Quality Management Essay -- GCSE Business Marketing Coursework E

Total Quality ManagementThe emergence of the global food market takes that a company act on a global exceed to be competitive. Competing on this level requires that a company provide a superior point of intersection and superior service. Companies desiring to achieve international quality positioning now have a manufacturing, quality control, and documentation standard in which to strive. ISO 9000 is the implemented international work out management baseline for which all participate organizations give adhere. Standardization appears to be the key to survival in todays domesticated and international marketplace. Consumers and businesses alike gather up the assurances that the products they purchase from one company ar equal in quality to the product they purchase from another. Consumers also demand that every product they purchase from a particular company tuck the same specifications as the next. The key to developing this uniformity of standards and quality among and deep down companies is to establish a set of closely monitored procedures to be followed by all. The counseling on the ISO 9000 and ISO 9001 standard is not on manufactured products, but the process implemented to achieve that product. By certifying a manufacturing and documentation process with the geneva based International Organization for Standardization, registered companies have realized a striking decline in customer complaints and significant reductions in operating costs. This is repayable to the required certification process. By successfully completing the ISO 9000-registration process, companies can localize and correct processes that ar costly and un fatty. This is simply good for business. Additionally, ISO 9000 registered companies, critical of their ISO registered product, demand that their suppliers be ISO 9000 registered.The ISO 9000 series consist of v standards that fall into two categories. The five standards are ISO 9000-1, ISO 9001, ISO 9002 , ISO 9003, and ISO 9000-4. The two categories provide for contractual situations and non-contractual situations. Contractual elements (ISO 9001, ISO 9002, and IO 9003) have been veritable for external quality assurance. Meeting these standards indicate to a customer that a companys quality assurance program is capable of providing a quality product or service. Non-contractual elements, ISO 9000-1 and ISO 9004-1, used as gui... ...ocess are not what were intended. Employee involvement is crucial. As a process is implemented company wide, employee at all levels leave behind be effected. Their confidence in management and belief that the process will improve all aspects of their position is required if they are to be productive and play a part in the implementation process.Standardization is requisite in todays global marketplace. Consumers demand better quality products and the assurances that these products are closely supported. The standardization of processes and sy stems is necessary if patience is to meet the consumers requirements. Developing uniformity among industry is necessary to developing this higher quality standard. Companies not responding to this trend are subject to lost revenues and business failure to their ISO 9000 compliant counterparts. ReferencesLarson, J. (1999, April 21). ISO certification not just for majors. Arizona Republic, p. E2.Peach, Robert W. (1997). The ISO 9000 handbook. New York McGraw-Hill(1999). The NASA ISO 9000 home page Online. Available http//iso9000.nasa.gov/(1999). encounter to ISO easy Online. Available http//www.isoeasy.org/